Payment Policy

Return and Order Cancellation Policy

 

I. Order Cancellation Policy

 

• Only cancellation requests made within 24 hours after order processing (when the status is "Pending Production") are accepted.

 

• Orders in production or already shipped cannot be cancelled.

 

• For successfully cancelled orders, refunds will be processed via the original payment method within 5-7 business days.

 

II. Return Policy (Including Legal Disclaimer)

 

• Legal Disclaimer: This product is independently designed and unauthorized. Refunds based on claims of brand authorization will not be accepted.

 

• Return Eligibility

 

◦ Timeframe: Within 7 calendar days after delivery (based on tracking records).

 

◦ Eligible situations:

 

◦ Size mismatch / manufacturing defects (video evidence required).

 

◦ Shipping damage (original packaging must be retained).

 

◦ Ineligible situations:

 

◦ Customized items (including printed numbers / badges), clearance items (marked "Final Sale").

 

◦ Items that have been worn, washed, or altered.

 

◦ Items missing accessories (tags, boxes, free gifts).

 

• Return Requirements

 

◦ Items must remain: undamaged, in complete original packaging (with security labels), with all accessories, and complete shipping labels.

 

◦ Return packages must:

 

◦ Be packed in a hard box.

 

◦ Include the RMA code (obtained from customer service).

 

◦ Contain a printed copy of the order.

 

◦ Not be sent via cash-on-delivery or regular mail.

 

III. Return Process

 

1. Contact Customer Service

 

◦ Email: 410098624@qq.com

 

◦ Required information: Order number + problem description + 4 clear photos (overview, defect close-up, care label, packaging).

 

◦ Customer service will respond with review results within 24 hours.

 

2. Prepare Documents

 

◦ Print the Return Authorization Form provided by customer service.

 

◦ Prepare three complete commercial invoices (marked: "Returned Goods - No Commercial Value").

 

◦ Securely place the documents in an outer waterproof transparent bag.

 

3. Arrange Shipment

 

◦ Recommended to use a trackable courier service (preferred courier to be confirmed).

 

◦ The buyer bears all shipping risks and costs.

 

◦ Submit the tracking number to customer service for records.

 

4. Quality Inspection and Refund

 

◦ Inspection will be conducted within 3-5 business days upon receipt.

 

◦ Eligible returns: Refund via the original payment method (excluding coupon value).

 

◦ Ineligible items: Notification via email regarding options for return or destruction confirmation.

 

IV. Special Notes

 

• International returns may incur secondary customs duties (buyer's responsibility).

 

• PayPal refunds require the original transaction ID.

 

• Bulk orders (over 10 items) require an additional return agreement.

 

• Disputed orders will be suspended until resolved.

 

• Fraudulent returns will result in being blacklisted.